Refund policy

We want you to be satisfied with your purchase from Jordan4Mania. Eligible products may be returned under the conditions described in this Return and Refund Policy.

This policy applies to eligible purchases made through jordan4mania.com and delivered within the United States.

1. Return Window

You may request a return within 30 days of the recorded delivery date.

The return period begins on the date the shipping carrier records the order as delivered.

Return requests submitted after the 30-day return window may not be accepted unless otherwise required by applicable law.

2. Return Eligibility

To qualify for a return, the product must generally be:

• Unworn and unused
• Clean and free from stains, odors, dirt, or other signs of use
• In its original condition
• Returned with all original tags, where applicable
• Returned with all accessories and included items
• Returned in its original product packaging
• Accompanied by the applicable order and return information

Products may be carefully tried on indoors to determine fit. Products worn outdoors or showing creasing, sole wear, dirt, damage, odors, or other signs of use may not qualify for a full refund.

All returned products are inspected before a refund is approved.

3. Shoe Boxes and Product Packaging

The original shoe box and other branded product packaging are considered part of the product and should be returned in reasonable condition.

Do not use the original shoe box as the outer shipping container. Do not place shipping labels, adhesive tape, writing, or postage directly on the original product packaging.

Place the original product packaging inside a separate protective shipping box or suitable outer package.

4. How to Request a Return

Contact our customer service team before sending a product back. This allows us to verify your order, review return eligibility, and provide the correct return instructions.

Send your return request to: info@jordan4mania.com

Please include:

• Your order number
• The full name used for the order
• The email address used during checkout
• The product you wish to return
• The quantity being returned
• The reason for the return
• Photographs where the product is damaged, defective, or incorrect

After reviewing your request, we will provide the applicable return instructions and return address by email.

5. Return Address

The correct return address will be provided by our customer service team after your return request has been reviewed.

Do not return products to the business address listed on this page unless our customer service team specifically instructs you to do so.

Our business address is not necessarily the return-processing location. The appropriate return destination may depend on the product, order, warehouse, or fulfillment location.

Returns sent without the applicable return instructions or to an incorrect return address may experience delays or may need to be redirected.

6. Return Shipping Costs

Do not send returns using cash on delivery or another method that requires the recipient to pay charges that have not been approved in advance.

Return shipping expenses arranged independently by the customer are not reimbursed unless reimbursement has been approved in advance for an eligible incorrect, damaged, or defective product claim.

7. No Restocking Fee

We do not charge a restocking fee for eligible returns that comply with this policy.

Optional shipping upgrades, unauthorized return charges, or costs caused by sending a product to an incorrect return address are not restocking fees and may remain the customer's responsibility where permitted by law.

8. Shipping Your Return

Customers are strongly encouraged to use a trackable shipping service and retain the shipping receipt and tracking number until the return has been fully processed.

Please package the product securely to prevent damage during return transit.

When the customer is responsible for arranging return shipping, the customer is responsible for the shipment until it is delivered to the authorized return location provided by our customer service team.

We may be unable to verify receipt of an untracked return that does not arrive at the authorized return location.

9. Return Inspection

After a return is delivered to the authorized return location, the product will be inspected to confirm:

• The returned product matches the original order
• The return was requested within the applicable return window
• The product meets the return-condition requirements
• Original packaging, tags, accessories, and included items are present where applicable
• The product does not show signs of use or alteration inconsistent with an eligible return

We will notify you by email after the return has been reviewed and confirm whether the refund has been approved.

10. Products That Do Not Meet the Return Conditions

A return may be denied or may not qualify for a full refund if the product:

• Was returned outside the applicable return window
• Shows signs of wear or use
• Is dirty, stained, washed, altered, or damaged after delivery
• Has missing tags where tags were originally included
• Is missing accessories, components, or included items
• Is returned without required original product packaging
• Does not match the product associated with the return request

Where permitted by applicable law, a refund may be reduced if the product has lost value because it was handled or used beyond what was reasonably necessary to inspect it.

We will contact you if a returned product does not meet the stated conditions before determining the applicable resolution.

11. Refund Processing

After an eligible return has been received, inspected, and approved, we generally issue the refund within 7 business days.

Refunds are issued to the original payment method used for the order.

The refund will generally include the amount paid for the approved returned product, including applicable sales tax charged for that product.

After we issue a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account. This processing time is controlled by the payment provider.

We will send a refund confirmation to the email address associated with the order.

12. Original Shipping Charges

Free standard shipping is currently provided for eligible United States orders.

If an optional paid or expedited shipping service was selected, the additional shipping charge is generally non-refundable for returns resulting from a change of mind, fit issue, incorrect size selection, or another customer-preference reason.

If an order is returned because Jordan4Mania sent an incorrect product or because the product arrived with a verified defect or shipping-related damage, any applicable original shipping charges will be reviewed and refunded where appropriate or legally required.

13. Exchanges

We do not currently guarantee direct exchanges.

If you would like another size, color, or model, you may return the eligible original product in accordance with this policy and place a new order through our online store.

A new order is a separate transaction and does not automatically cancel, replace, or complete the return of the original order.

Product availability and pricing for a new order cannot be guaranteed.

14. Order Cancellations

Contact us as soon as possible if you wish to request an order cancellation.

We cannot guarantee cancellation after an order has entered processing or has been dispatched.

If an order has already been dispatched, you may request a return after delivery in accordance with this policy.

15. Incorrect Products

If you receive a product that differs from the item, size, color, or quantity shown in your order confirmation, please contact us promptly.

Please provide:

• Your order number
• A description of the product received
• A photograph showing the complete product
• A photograph of the product or size label
• A photograph of the shipping label
• Photographs of the product packaging

After reviewing the information, we will provide an appropriate resolution, which may include return instructions, a replacement where available, or a refund.

16. Damaged or Defective Products

If a product arrives damaged or appears to have a manufacturing defect, please contact us as soon as reasonably possible after delivery.

For faster review, we recommend contacting us within 48 hours of delivery where possible. This recommendation does not limit any rights or remedies that cannot legally be restricted.

Please include:

• Your order number
• A detailed description of the issue
• Clear photographs of the complete product
• Close-up photographs showing the damage or defect
• Photographs of the outer and inner packaging
• A photograph of the shipping label, where available

Please keep the product and all original packaging until we have completed our review and provided further instructions.

Depending on the circumstances, product availability, and applicable law, an approved claim may be resolved through a replacement, return, refund, or another appropriate remedy.

17. Damage Caused After Delivery

This policy does not cover damage caused after delivery by:

• Improper use or care
• Normal wear and tear
• Accidents or external damage
• Unauthorized modification, repair, or cleaning
• Use inconsistent with the intended purpose of the product
• Failure to follow available care instructions

Nothing in this section limits any non-waivable rights available under applicable law.

18. Lost Return Packages

If you arrange and pay for the return shipment, please contact the selected shipping carrier directly if the tracking information indicates that the return has been delayed or lost.

A refund normally cannot be completed until the returned product has been delivered to the authorized return location and inspected.

If Jordan4Mania provided the return shipping label or return method and the shipment is lost while being handled through that approved method, please contact us so that we can review the tracking information and determine the appropriate resolution.

19. Refund Not Received

If you have received a refund confirmation but the funds are not yet visible, first check the original payment account and contact your bank, card issuer, or payment provider.

Payment providers may require additional processing time before a refund appears.

If the refund remains unavailable after your payment provider's normal processing period, contact us with your order number and refund confirmation details.

20. Promotions and Discounted Products

Unless a product is clearly identified as final sale before purchase, promotional or discounted products remain eligible for return under the same conditions stated in this policy.

Refunds for discounted products are based on the amount actually paid for the returned product after applicable discounts.

If a promotion applied across multiple products or required a minimum order value, the refunded amount may be recalculated in accordance with the stated terms of the promotion where permitted by law.

21. Bundles and Multi-Item Offers

If products were sold as a bundle, set, or multi-item promotion, all included components may need to be returned to qualify for a full refund.

If only part of a bundle is returned, the refund may be recalculated based on the products retained and the terms of the original promotion.

22. Payment Disputes

Customers are encouraged to contact us regarding an order, return, or refund concern so that we can review the matter and attempt to resolve it.

If a payment dispute or chargeback is opened, we may provide the payment provider with relevant transaction, delivery, communication, and return information necessary to respond to the dispute.

Any refund or dispute resolution will be handled in accordance with the applicable payment-provider procedures and consumer rights.

23. Mandatory Consumer Rights

Nothing in this Return and Refund Policy excludes, restricts, or modifies any consumer right or remedy that cannot legally be excluded under applicable federal or state law.

24. Contact Information

For questions regarding returns, refunds, damaged products, incorrect products, or return status, contact our customer service team:

Email: info@jordan4mania.com
Phone: +1 800 917-4202
Customer service hours: Monday through Saturday, 8:00 AM–7:30 PM Eastern Time

Company Information

Jordan4Mania is operated by Jordan4Mania LLC.
Business address: 30 N Gould St, Sheridan, WY 82801, United States.
Email: info@jordan4mania.com
Phone: +1 800 917-4202

Effective date: September 20, 2026